Payments and Pet Insurance Claims
Find out everything you need to know about payment options, insurance, pre-authorisation and direct claims here at Northern Ireland Veterinary Specialists.
Payment Options
We accept cash, debit and most major credit cards (with the exception of American Express, Diners and Solo cards).
When you come for your initial consultation, your veterinary consultant will give you an estimate of costs for any further recommended investigations and/or treatment.
Payment is due in full at the time of your pet’s appointment.
Insurance
If your pet is insured, you are welcome to pay us directly at the time of service and claim back from your insurance company directly to you.
We also offer the option of assisting you with a direct claim where we will bill your insurance company on your behalf, if your insurance company is a company that we directly work with. Please note that any excesses, shortfalls or co-payments must be paid in full at the time of service.
Each insurance company can vary with coverage and terms and conditions. We strongly advise that prior to any investigations or treatment being undertaken, you reach out to your insurance company to clarify any questions that you may have including the level of coverage, exclusions, excesses and copayments.
Pre-Authorisation
Some insurance companies require a pre-authorisation to be completed before investigations or treatment of your pet can be undertaken. Your insurance company will advise you if this is necessary.
You may also have concerns whether the condition is covered by your insurance and request a pre-authorisation yourself for peace of mind.