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Coronavirus influenza


COVID-19 update – We’re here to help

6th January 2021

We continue to work safely and provide care for your pets during the COVID-19 pandemic. Our team is here to help with telephone consultations with the vet, pre-booked appointments in practice, or to order and pick up repeat medicines.

The health and safety of our clients and colleagues alongside the welfare of the animals in our care remain our main priority at this time. Due to our new ways of working to keep us all safe, things are taking a little longer than usual reducing the number of pets we can see in practice every day. Please bear with us. We are constantly reviewing our COVID-19 risk assessment in line with Government guidelines and guidance from our governing body – the RCVS – and will keep you updated of any changes.

We politely ask that you do not attend the practice unless you have called us first and booked an appointment. Thank you.

We are here to help if you need us

If you are concerned about the health or welfare of your pet, please contact us.

If we invite you to attend the practice, when booking the appointment, we will explain our current arrangements and what you need to do on arrival.

In order to safely provide 24-hour emergency care for your pets at this time, the way you access emergency healthcare for your pet may not always be at your usual branch.

Flea and worm treatment and repeat medication

If you are due your next supply of flea and wormer treatment or repeat medication you can also request this via the website repeat prescription form.

Prior to dispensing your treatment, a member of our team will call you to take payment where applicable and arrange safe collection.

Update on vaccinations and routine procedures during the Coronavirus (COVID-19) pandemic

Your pet’s vaccination or routine procedure may have been postponed temporarily to minimise human travel and inter-person contact to help keep us all safe.

We are working hard to ensure all vaccinations due and routine procedures such as neutering are booked in as soon as we are able, whilst maintaining stringent biosecurity protocols.

Your veterinary team is here and able to support you with telephone consultations and pre-booked appointments.

Please contact us if you have any specific questions or pet health concerns.

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